Shipping Policy

At Pawsy, we strive to deliver your orders quickly, safely, and reliably throughout the Argentine Republic.

1. Shipping Zones

We ship nationwide, including:

• Autonomous City of Buenos Aires (CABA)
• Greater Buenos Aires (GBA)
• The rest of the country (all provinces)

2. Delivery Times

Estimated delivery times are:

• CABA and GBA: 2 to 5 business days
• Rest of the country: 5 to 10 business days
• Remote or hard-to-reach areas: up to 15 business days

Delivery times start counting from the payment confirmation and order preparation. Business days do not include Saturdays, Sundays, or national holidays.

3. Shipping Costs

The shipping cost is calculated based on the destination and the package weight, and is provided at checkout. We may offer free shipping on purchases exceeding a minimum amount, subject to current promotions.

4. Order Tracking

Once your order has been dispatched, you will receive an email with the tracking number and a link to track your shipment in real time. You can also check your order status in the "My orders" section of your account.

5. Undelivered Shipments

If your order cannot be delivered due to reasons beyond Pawsy's control (incorrect address, recipient absent, etc.), the package will be returned to our warehouse. In that case, we will contact you to coordinate a new delivery, which may incur an additional cost.

6. Delays Due to External Causes

Pawsy is not responsible for delays caused by:

• Labor disputes or strikes by transport companies
• Adverse weather conditions
• Customs issues (in the case of imports)
• Force majeure situations

7. Responsibility for Shipping Damage

If your order arrives damaged, please take photographs of the packaging and the product before opening it and contact us immediately. We will handle the claim with the corresponding logistics company.

8. Contact

For questions regarding your shipment, do not hesitate to contact us through our official customer service channels.

Last updated: October 2026